Spectacular cost savings and highly improved customer service
AES is a leading provider of waste management and recycling services in Ireland. The collection routes used to be planned by the drivers, resulting in inefficient routes, missed bins and dissatisfied customers. AES decided to buy AMCS' Route Planner. Transport optimisation is performed with Route Planner, resulting in spectacular cost savings and highly improved customer service.
Serving over 70,000 residential homes and 6,000 commercial customers, AES takes pride in being Ireland’s leading waste management company. The company handles recyclable, organic, and general waste, keeping the approx. 165 vehicles busy with 400- 500 collections per route on average.
In Ireland, counties are not responsible for waste management, and the Irish customers are free to change provider if they are not content with the service. Darren Sadler, “It is imperative for us at AES to be able to meet the expectations of our customers, and previously we were unfortunately not always able to do so.”